When someone called an inbox number, let it ring, and hung up before
leaving a voicemail, the call left no trace in the Inbox — no missed-call
entry, no red “Missed call” treatment, and nothing in the Missed Calls
tab. Users had no visibility that a prospect or customer had tried to
reach them.
The call was never marked as a missed call internally: the conference
hunt-group only recorded the caller leaving, so the call stayed stuck in
its “ringing” state, which the Inbox doesn’t count as missed.
What’s Fixed
- A caller who hangs up while the inbox is still ringing — before any
agent answers and before voicemail — is now recorded as a missed call. - These calls appear in the Missed Calls tab and get the red missed-call
treatment, and the missed-call notification fires. - The conversation list preview updates from “Incoming call” to
“Missed call” once the call ends unanswered. - Missed calls to a user’s personal number now also appear in their
personal “My Inbox” Missed Calls tab — previously these calls weren’t
tagged with the number they came in on, so My Inbox couldn’t show them. - The personal “My Inbox” now updates in real time when a new inbound
call, missed call, voicemail, or text arrives — no page refresh needed.
Migration
No action required.