Bug Fix
Fix inbound text flow creating blank ghost contacts
Inbound texts with missing or malformed sender numbers no longer create empty contact records.
Read more →Changelog
Product Updates & Releases
Feature
Template & Automation Library
Discover, share, and copy email templates, text templates, automations, and smart lists across teams in a new shared library.
Read more →
Bug Fix
Zapier & API — Stricter Create Person validation
The Zapier "Create Person" action now requires Full Name and at least one contact method, matching the Partner API.
Read more →
Improvement
API Identity endpoint now returns token scope
The Partner API /api/partner/identity endpoint now includes a tokenScope field indicating whether the token has user-level or team-level access.
Read more →
Bug Fix
Fix automation-sent emails and texts not appearing on contact tabs
Emails and text messages sent by automations now appear in the contact's Emails and Texts tabs, restoring the full communication history.
Read more →
Bug Fix
Fix dialer failing to start calls due to search index parsing error
Calls, SMS, emails, and campaign deliveries no longer fail when a contact has a stale search index field type conflict.
Read more →
Bug Fix
Fix special character handling in automation messages
Apostrophes and ampersands in automation SMS messages, task titles, notes, and custom field values are no longer stripped during save.
Read more →
Feature
Cross-Team Lead Referrals
Refer leads to other Sure Send teams with a guided multi-step flow, track referral status, and receive updates — all without leaving your CRM.
Read more →
Bug Fix
Fix 'Not Authorized' error when syncing Gmail or Outlook email
Team members can now trigger a full resync on their own Gmail or Outlook email connection without needing admin permissions.
Read more →
Feature
Draft Emails and Email Template Updates
You can now compose, edit, and send draft emails directly from contact records, plus email templates can be updated in-place.
Read more →